Contact Us

Do you need help? Reach the right person the first time and get your worries cleared, feel free to contact us anytime. We guarantee a prompt and caring response to every inquiry.

Frequently Asked Questions

What currency are your prices in?

All prices are shown in U.S. Dollars (USD).

Are your inflatables commercial grade?

Yes. All products are commercial grade, made with PLATO PVC tarpaulin and built to EN-14960 safety standards, meeting professional rental and event requirements.

What if we need to cancel?

In the event you need to cancel your items for any reason please reply to the confirmation email that you received when you placed the order. Our staff will cancel the order and send a cancellation confirmation via email.
Deposits are NON-REFUNDABLE but can be credited toward another event within 180 days. If not used by that time the deposit will be forfeited.

We have rented some very dirty jumps from other companies. Are they always dirty?

No. The jump should be clean when you get it. We clean every Jumper after every rental. The driver also carries all the necessary supplies to clean the jumper just in case.
The pick up driver will also turn on the unit at the pick up location to inspect the unit.
To avoid a cleaning fee make sure the unit is free of any trash, candy or decorations.

Can we see the copy of a contract and safety rules?

Yes. There is a link in your receipt once you’ve ordered or you may contact our office.